Frequently Asked Questions

A conference only access pass gives you access to all three streams, food and refreshments throughout, and drinks reception at the end of Day 1. Upgrade to a full access pass to attend the pre-conference workshop day.

10% discount – 3+ delegates
15% discount – 4+ delegates
20% discount – 5+ delegates

Please note that discounts are only valid when three or more delegates from one company book and pay at the same time. Group discounts cannot be used in conjunction with other discount codes or offers, other than the early booking rates.

For more information on group discount eligibility, rates and booking, please contact: register@hansonwade.com.

No. Accommodation must be booked separately to conference registration.

Upgrading your pass is easy. To ensure you receive the best possible rate, please contact info@microbiome-movement.com. and we will get back to you within 24 hours to upgrade your pass.

Yes. If you are unsure who from your company will be attending or for any reason cannot attend yourself, you can transfer your registration free of charge.

Please email customerservice@hansonwade.com with your colleague’s full name, job title, email address and phone number and this can be processed for you.

As per our terms and conditions we are unable to offer refunds. However, there are two other options available to you:

1. We can transfer the registration to a colleague. There is no charge for this and we can make this change any time. All we need is their full name, job title, email address and phone number.
2. We can offer a full credit note for you or a colleague which is valid towards any Hanson Wade conference in the next 12 months.

Please note, we must receive this cancellation in writing two weeks before the event as after this point we are unable to offer the credit note.

Please email customerservice@hansonwade.com how you would like to proceed.

In the event that Hanson Wade cancels a conference, payments received at the cancellation date will be credited towards attendance at a future conference or in the event of postponement by Hanson Wade, towards the rescheduled date.

Credit notes remain valid for 12 months.